Learning Framework Examples

Each learning framework is customized to meet your organizational objectives

Exceptional Customer Service is the cornerstone of every business and requires a shared mindset of excellence among all employees. With this in mind, this course outlines the essential components of creating and delivering consistent, exceptional customer service.

Organizational
Objectives

What is to be accomplished

  • A cultural mindset that customer service is paramount to the organization's success
  • Customer confidence and loyalty is developed
  • Customer service is a competitive advantage

Primary
Results

What it will take to get there

  • Customer service standards are consistently met and exceeded
  • Shared mindset that values exceptional service
  • A safe and welcoming environment is maintained throughout all levels of the organization

Performance
Indicators

What employees need to demonstrate

  • Work is performed with service as the top priority
  • All team members are working towards the achievement of company goals
  • Team members meet or exceed customer expectations
  • Customer complaints are quickly and satisfactorily resolved
  • Situations are diffused or referred to appropriate upper level when necessary

Learning
Outcomes

What the training will accomplish

  • Understand the criticality of exceptional customer service
  • Apply the tools and techniques associated with providing superior service
  • Build the appropriate skills
  • Learn to identify dissatisfied customers and resolve complaints
  • Effectively manage and diffuse tense interactions with customers