Learning Framework Examples

Each learning framework is customized to meet your organizational objectives

Conflict Resolution is the process of resolving a dispute by addressing the concerns of each party, and meeting at least some of their needs in effort to reach an agreement. This course examines the conflict styles associated with differing personality types, and provides the groundwork for identifying and mediating the resolution process.

Organizational
Objectives

What is to be accomplished

  • Retain talent and promote a thriving, creative, and functional work environment
  • Deliver quality products and services to consumers

Primary
Results

What it will take to get there

  • High performing teams and team members
  • Reduced downtime, leading to greater efficiency
  • Accurate and shared understanding of information is being communicated
  • Multiple and viable solutions are generated

Performance
Indicators

What employees need to demonstrate

  • Effective teamwork, communication and performance
  • Faster and more successful conflict outcomes
  • Personal and professional growth within the individual
  • Reduced confrontational disputes

Learning
Outcomes

What the training will accomplish

  • Understanding personality types and conflict styles
  • Defining the conflict resolution process
  • Develop effective, active listening skills
  • Learn to effectively negotiate and mediate conflict